How enabled are your people?

We are living in exciting times where real and virtual worlds are converging. The dynamic and disruptive forces of the fourth industrial revolution change the way we work, interact with one another and live.

Today, it is tempting to refer to technology as the solution. Paul Daugherty and James Wilson, authors of the book, Human+Machine: Reimagining Work in the Age of AI, pointed out that “organisations quickly realise that humans are necessary to leverage the full potential of intelligence technologies.”

As more roles and jobs are assisted by digitisation, automation and developing A.I, the workforce is required to step up. Executives and managers often find themselves needing to respond to requests of greater scale, complexity, uncertainties and urgency than ever before.

Inevitably, people are now required to lead others, regardless of their title, experience and position.

The question, how enabled are you and your people in navigating and leading the landscape of the fourth industrial revolution that is already happening?

enabling people at work through multi_intelligence nlp coaching 2020

Coaching the deep structure of people that drives transformation in the 4th Industrial Revolution

In NLP, the surface structure is what people say (communicate) and do (behaviour). Deep structure is the rich meaning, values and worldviews underneath what people say and do.

Coaching people at their deep structure is where real transformation happens. It is also where the deepest part of you lives.

multi_intelligences nlp coaching the deep structure

However, most people spend their time investing in the surface structure of change. In the corporate setting, it is a multi-trillion dollar industry where companies invest a lot in technology, data, marketing, branding and even training and recruiting talents.

From the context of change, the surface structure is about the HOW and the DOING part. It involves skill sets, actions, solutions, systems, processes, metrics of performance, techniques and methods.

The reality is, most people don’t go to the deep structure.

They don’t go to the depths of unlearning and relearning who they are. They spend most of the time going from one seminar, training, courses and programs to another, without shifting their counterproductive attitudes and worldviews.

By focusing mostly on the surface structure, people find themselves stuck in situations or scenarios. When faced with volatility, uncertainty, complexity and ambiguity (VUCA), they find themselves limited by external resources such as time, money, knowledge, data, information and capabilities.

When you focus on the deep structure of change, you tap into your inner resourcefulness such as creativity, agility, resilience, values, influence, building trust, compassion, pattern recognition, multi-dimensional thinking and so on. The deep structure helps to build a healthy people-oriented culture to thrive in the 4th Industrial Revolution.

Working on the deep structure is one decision that overcomes the hundreds of perceived limitations on the surface.

Value creation is a high-leverage skill

As more and more products and services are digitised, leverage shifts from material resources to value creation.

It is no longer only the amount of time you spend at work or working harder to produce results. It is also not about the data and information you know as we have online learning platforms, search engines and digital tools to access those – creating a level playing field.

It is about leveraged value.

For example, when you go to buy an iPhone, you don’t ask the sales rep how long it took to make or produce the phone. Most people don’t care how many hours, human resources and physical materials Apple spent creating, designing, or delivering the phone. All you care about is what value will you get from owning an iPhone.

Speaking of which, as we are living in a world of technological abundance, the value of information alone has cratered.

Likewise, your career leverage isn’t just your knowledge, skillsets, experience, qualifications and what you do. Many people whom we consulted are feeling insecure in their jobs. Even though they have rich working experiences, they face more competition. More & more people are moving ahead of them despite being less experienced in the industry as they demonstrate agility, fortitude, attitude, influence and creative thinking.

As we discovered, the ones who thrive in this competitive market are those who can create high value for their clientele, stakeholders or target audience. What defines high value then?

  • What do you bring to the table?

  • How will people’s lives improve as a result of your value creation?

  • What benefits do you deliver for others?

  • How will your organisation grow as a result of your valuable contribution?

Enhancing your value creation through multi-intelligence coaching

high leverage value coaching

Today, Human Resource (H.R) industry has progressively shifted from being an administrative and operational function to a more strategic and advisory one. The determinant of growth is about delivering strategic VALUE.

Someone who has a high-value advantage is highly sought after or headhunted. He or she’ll then be valued, trusted, respected and seen as credible. Hence, he or she has a higher influencing power in the industry and is continuously looking for ways to raise social or global impact. These people thrive because they manage to SCALE their VALUE even with limited resources like everyone else.

All these would mean that your ability to unlock people’s potential then becomes your competitive advantage. It is about COACHING people rather than telling people what to do or giving them the fish.

In today’s context, the true accelerator of success is bringing people together to develop the right abilities & attitudes to grow the culture.

Thus, coaching becomes an asset for creating strategic value, more than a role, title, profession, business or career. One’s ability to coach ENABLES people to act, respond, interact and make decisions from resourcefulness than limitations.

When only a few high performers bring in most of the results, it limits the growth of the company. With a multi-intelligence coaching process, you can increase the value in people by raising ownership in them. As a result, the company can save costs in sourcing and hiring new talents. With more of your current employees stepping up, your company can thrive in difficult times with a lean organisation.

multi_dimensional NLP coaching for 4IR

By helping many leaders increase their value creation, we discovered these five important multi-intelligence coaching skills:

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Increase mental flexibility (Mind - IQ)

This is the ability to hold multiple perspectives and think exponentially than in silos. Honing the Mindset also means looking at the ecosystem and think of how one aspect of the system affects the other, including oneself.

Today, an executive’s KPI is no longer only about his or her performance. They are now required to raise the value of teams and deliver results to diverse stakeholders. Which means, he or she needs to think in systems to provide high value.

In NLP, the ‘wisest’ and most ‘compassionate’ maps are those which make available the widest and richest number of choices, as opposed to being the most “real” or “accurate.” The one with the most mental flexibility will be most resourceful. And it is supported by the rest of the domains. Read on.

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Deepen emotional connection (Heart - EQ)

With a decentralised nature of the business landscapes, collaboration is a prerequisite for successful outcomes.

Collaboration would also involve working with people of cross-cultural contexts and at different levels, across many regions around the world. Therefore, connecting with people from the heart becomes more vital than ever.

To nurture and transform people, one needs to lead with compassion, authenticity, trust, openness and vulnerability. By working through your own emotions as well as the feelings of others, you increase collaborative value.

In essence, it enables you to express your emotions and feelings in a healthy way that deepens the human connection.

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Improve mind-body coordination (Body - PQ)

Leading in difficult times can be draining when approached incorrectly. Leaders must engage and move people through change with confidence and agility. It involves mobilising people not only mentally and emotionally, but also physically. 

When people are feeling overwhelmed and disconnected, it can hamper their ability to perform. When their body is not in alignment with what their mind and heart tell them, they will not act accordingly. 

On the other hand, by developing our somatic/physical intelligence (PQ), we can: 

i) manage our on-going mood and handle strong emotions resourcefully; 

ii) manage intense physical sensations to increase choice and responsiveness; 

iii) rapidly connect newly learned information to our body for quick and smooth execution; 

iv) use the sensory experience to provide accurate and valuable information about the environment and the world; 

v) more confidently use our “gut feeling” to navigate through challenging and ambiguous situations, and much more.

You can explore more of somatic intelligence here. 

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Lead by example, influence by presence (Spirit - SQ)

While it is practical to lead by example, it is powerful to influence by our presence. Presence is a person’s way of being. It is one’s level of maturity in the way they see themselves and their relationship with the world. 

While a person may be highly savvy in terms of his mental ability and knows what he needs to do, his habits, fixations and limited worldviews can shortchange his results. As such, when it comes to making tough decisions with a lot of grey areas, he or she can struggle with conflicts.

In the fourth industrial revolution, the workforce is expected to be responsible, accountable and inclusive to shape societies. The ability to forge open dialogue, overcome stereotypes and to manage difficult or sensitive situations become vital factors in delivering value. In the process, these may challenge their values, belief system and even their sense of professional identity. 

When a leader can demonstrate those abilities well, he or she gains the trust and respect of others genuinely. Only then, a leader leads on a whole new level – he or she influences by presence. This comes from one’s spiritual intelligence.

With the complexity and uncertainty in the fourth industrial revolution, leading and influencing by our presence becomes more critical than before. It doesn’t matter whether you are a junior executive or a senior manager as long your role requires you to work well with others.

You can explore more of spiritual intelligence here. 

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Alignment and Integration (A. I.)

In today’s complex and dynamic environment filled with uncertainties, we cannot merely show up to work as a partial aspect of ourselves. Treating business as business, work as work and personal as personal is no longer helpful anymore in this value economy.

By necessity, who you are as a whole person shows up in everything you do, whether at home or work.

How you do anything is how you do everything.

When your mind, body, heart and spirit aren’t aligned, people perceive you as not trustworthy, lack of credibility or incompetent even though you can be an expert in your field.

That is why many executives and managers struggled to demonstrate quality leadership because their skill sets aren’t well aligned and integrated with their values, beliefs, identity and organisation’s vision. As a result, they encounter resistance in convincing and getting buy-in from their people.

When your intention, thoughts, feelings, physiological states, values, beliefs and sense of identity and purpose are aligned and well-integrated, you earn people’s respect and trust almost effortlessly. With alignment and integration, transformational leadership and influence happen.

coaching personal development is organisation development

In summary, everything becomes intimately interconnected in the fourth industrial revolution. Each team player has an impact or implications to the organisation. As such, personal development is organisational growth.


Strengthen the value you bring to your stakeholders in the 4th Industrial Revolution - through multi-intelligence NLP coaching

The Mind Transformations Team 2019

If you are keen on building finesse in becoming a valued leader, find out how multi-dimensional NLP coaching can help. You are encouraged to talk to us today to define a future-fitting strategy for your team, business or organisation.

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